Frequently Asked Questions (FAQ)

Welcome to EclarAqua ! Below, you'll find answers to some of the most common questions about our products, services, and policies. If you don't see your question here, feel free to contact us

What is EclarAqua?

EclarAqua is a newly launched beauty and wellness brand dedicated to empowering individuals with high-quality makeup, skincare, supplements, and accessories. Our mission is to provide innovative, premium-quality products that cater to diverse needs and lifestyles while promoting holistic well-being.

Why should I choose EclarAqua?

At EclarAqua , we believe in transparency, sustainability, and excellence. Every product in our catalog undergoes rigorous evaluation to ensure it meets the highest standards of safety, efficacy, and performance. Many of our offerings are cruelty-free, vegan, and free from harmful chemicals. Additionally, our team of experts is committed to delivering exceptional customer service and creating a shopping experience that inspires confidence and self-expression.

Is EclarAqua a new company?

Yes, EclarAqua is a brand-new company launching with a vision to revolutionize the beauty and wellness industry. While we may be new, our team brings decades of combined experience in the field, ensuring that every aspect of our business—from product curation to customer support—meets the highest standards.

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Products

What types of products does EclarAqua offer?

We offer a wide range of beauty and wellness products, including:

Artistry Essentials - Makeup: Foundations, lipsticks, eyeshadows, and more.

Radiance Revealed - Skincare: Cleansers, moisturizers, serums, and masks.

Luscious Locks - Haircare: Shampoos, conditioners, styling products, and treatments.

Inner Glow - Supplements: Vitamins, minerals, and health-boosting formulas.

Tools of Perfection - Accessories: Brushes, sponges, and other beauty tools.

Are your products cruelty-free?

Absolutely! All of our products are cruelty-free, meaning no animals were harmed during testing or production. Many of our brands also carry vegan options.

Do you have organic or natural product options?

Yes, we carry several lines of organic and natural makeup, skincare, and supplements. Look for the "Organic" or "Natural" label in our product descriptions.

How do I choose the right shade for my skin tone?

Use a online shade finder tool or check the color matching pictures provided in each product description. Still unsure? Contact our customer support team for personalized advice.

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Ordering & Payment

How do I place an order?

Simply browse through our catalog, add items to your cart, and proceed to checkout. Enter your shipping details and payment information, then confirm your order. It’s easy and secure!

Is my payment information safe?

Yes, we use advanced encryption technology to protect your personal and financial data. Your transactions are fully secure when using our platform.

Do you offer discounts or promotions?

Yes! Keep an eye on our homepage, newsletter, and social media channels for exclusive deals, discounts, and promotions. Subscribing to our mailing list ensures you never miss out on savings.

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Shipping & Delivery

Where do you ship to?

We currently ship worldwide! During checkout, simply enter your address to view available shipping options and costs.

How long does shipping take?

Shipping times vary depending on your location:

• International orders may take 7–21 business days. Most of our items ship from North America and Europe.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor the progress of your delivery.

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Returns & Refunds

What is your return policy?

We accept returns for defective or damaged items within 14 days of delivery. For hygiene and safety reasons, opened or used products cannot be returned unless they are defective. Non-defective items must be returned in their original condition, including all packaging, labels, and accessories.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or damaged. In such cases, we will provide a prepaid shipping label.

Will I get a refund for returned items?

Once we receive and inspect your returned item(s), we’ll process your refund promptly. Please note that shipping fees are non-refundable unless the return was due to an error on our part.

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Customer Support

How can I contact your customer service team?

You can reach us via the contact page and social media

What are your operating hours?

For any inquiries, leave a message, and we’ll respond as soon as possible.

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Company Launch & Future Plans

Why did you start EclarAqua?

EclarAqua was founded by Gerald J. Wenda, a seasoned professional with over 15 years of experience in the beauty industry. His vision was to create a platform that bridges the gap between affordability and luxury, offering high-quality products that empower individuals to look and feel their best.

What makes EclarAqua different?

At EclarAqua , we go beyond just selling products—we build relationships. Our focus on quality, sustainability, and customer satisfaction sets us apart. We’re not just another beauty brand; we’re a community dedicated to helping you achieve your personal goals, whether it’s glowing skin, vibrant hair, or improved overall well-being.

What’s next for EclarAqua?

We’re excited about the future! Expect regular updates to our product line, exclusive collaborations with top beauty experts, and expanded educational content to help you make informed purchasing decisions. Stay tuned for more announcements as we continue to grow and evolve.

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We hope this FAQ helps answer any questions you might have. Happy shopping, and thank you for choosing EclarAqua as your go-to destination for beauty and wellness products!

If you have additional questions, don’t hesitate to reach out. We’re here to help!